It’s official, we have dropped Comcast for RCN. A few weeks ago I posted that I had contacted Comcast to try to get a special that they were running in order to save some money ($50) on our cable bill. At the time, they told me that the special was reserved for new customers only. I threatened to cancel our service with Comcast at the time, but their cancellation department was unavailable.
I contacted Comcast this evening to see about a price reduction on our Cable/Phone/Internet. In Boston we have two cable providers, RCN and Comcast. After visiting the RCN site and inputting the services and features that we have with Comcast, I discovered that we could save $60 per month by switching. That is a lot of money. I immediately picked up the phone and attempted to lower our Comcast rate. They told me that since I was a current subscriber there was nothing that they could do to help me out.
Since we have been spending a lot of time at the cottage, and I have been freelancing my arse off, I hadn’t had the time to pull the plug. Well, my time let up over the Labor Day weekend, so the timing was perfect to drop one and add another. I called Comcast with the sole goal of cancelling. If, by some chance, they offered me the special, I would happily stay to avoid the hassle of changing cable companies. Again I was told that the new $99 bundle was only for new Comcast subscribers and that I wouldn’t be able to get the price. After some more haggling over the quality of Comcast over RCN, I was finally no longer a Comcast customer. I made sure to throw in a line about it not being Comcastic anymore.The call to RCN was very quick and easy. If the dealings with them are similar in the future, I will be happy. In the end we were able to obtain more services than we were receiving with Comcast at a rate that is $70 for the first month and $50 for the rest of the year less than what we were paying for Comcast.